Server and Network Management
MANAGING YOUR SERVERS AND NETWORKS
Networks have a lot of moving parts, from servers, storage and firewalls to routers, switches, load balancers, and more. FUSE3 provisions, secures and inventories your network equipment and systems, ensures all drivers and software are up to date, manages your licenses, integrates them with your existing equipment, and more. No matter what kind of network architecture you have – from the simplest LAN to the broadest hybrid – we keep it running at all times.
FUSE3 SERVER AND NETWORK MANAGEMENT IT SERVICES
- Emergency and after hours
- Multiple levels of support plans
- Onsite, offsite and remote
- Preventative maintenance
- Asset management and inventory
- Dedicated account manager
- Full reporting
- Online trouble ticket management
- Warranty management
- 24×7 security monitoring
- Antivirus monitoring and updates
- Authorization and authentication management
BUSINESS BENEFITS OF SERVER AND NETWORK MANAGEMENT
LOWER TECHNOLOGY COSTS
Managed server and network services from FUSE3 lower or eliminate the capital costs of purchasing and provisioning server hardware, software and network resources. We also lower your ongoing operating costs of hiring IT experts to ensure everything’s running at peak performance.
We constantly monitor every functional network component, from routers, firewalls and switches to IP-based phone systems, and more. We are just as vigilant with critical desktop events and mission-critical applications, antivirus and software patch alerts.
QUICK RESPONSE TIME
We guarantee our response time to be within the timeframe outlined in your plan. Once we learn of an issue, we determine if the issue can be resolved remotely or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running around the clock.
Server and network support are available by phone or live remote control. Our support engineers remotely diagnose and resolve network issues more than 90% of the time. Onsite support, at any hour, is there whenever it’s needed.
We offer tiered service levels to ensure that you are engaging us to deliver exactly the level of services you need. Each level of service has its own tiered Service Level Agreement (SLA).
SAFE AND SECURE
FUSE3 monitors and removes spyware, adware and viruses, before they cause damage. We audit patches, ports, passwords and firewalls. We manage all your assets, track your warranties and service contracts, and provide security updates and software installations.