Remote Computer Repair

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FUSE3: MAINTAINING AND MANAGING YOUR PCS AND MACS

Your operating system is the heart that keeps your business running. No matter which desktops, laptops or workstations you use or which operation systems you run, FUSE3 manages and maintains them all. We keep your drivers and software up to date and manage and track your licenses, integrating them with your existing equipment. Ensuring your PC and Macintosh desktops and workstations are operating perfectly is not only our goal, it’s our job.

MAC AND WINDOWS IT SUPPORT FROM FUSE3

  • Emergency and after hours
  • Multiple levels of support plans
  • Onsite, offsite and remote
  • Preventative
  • Mission critical
  • Support response time
  • Uptime
  • Asset management & inventory
  • Dedicated account manager
  • Full reporting
  • Online trouble ticket management
  • Warranty management
  • Antivirus definitions alerts
  • Performance
  • Security
  • Upgrade alerts
  • 24/7 security monitoring
  • Antivirus monitoring and updates
  • Authorization and authentication
  • Backup and disaster recovery
  • Patch management
  • Vulnerability audits

PC AND MAC IT SERVICES BUSINESS BENEFITS

EMPOWERMENT

We work proactively and closely with your staff to ensure they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.

QUICK RESPONSE

Our response time will always be within the time frame outlined in your plan. Once we learn of an issue, we determine if we can resolve it remotely or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running 24/7.

CUSTOMIZED SERVICE

We offer custom tailored service to ensure we deliver exactly what you need. Each level of service has its own tiered Service Level Agreements (SLAs), you can custom-fit every part of the relationship with us.

PEAK PERFORMANCE

We constantly monitor every functional network component, from routers, firewalls and switches to IP-based phone systems, and more. We are just as vigilant with critical desktop events and mission-critical applications, antivirus and software patch alerts.

SUPPORT YOU CAN COUNT ON

Desktop and workstation support is available by phone or live remote control. Our IT support engineers remotely diagnose and resolve issues more than 90% of the time. Onsite IT support is available whenever it’s needed.

SECURITY

Our PC and Mac IT support specialists remove spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. We inventory hardware and software assets, track your warranties and service contracts, and provide security updates and software installations.

THE FUSION OF BUSINESS