Higher customer expectations, reducing margins and intense competitive pressure are among the top challenges forcing businesses to focus on improving their communications.

You need voice and data solutions that can deliver immediate access to communications tools and information, regardless of a team member's location or the type of communications device they're using.

Increased efficiency and productivity are also primary concerns. It can be as simple as answering and directing inbound calls without operator intervention using an automated attendant application; or as sophisticated as a distributed call center that fully integrates with back-end systems for improved responsiveness, better customer retention and increased market share.

FINANCIAL BENEFITS

Reduced call costs.
Benefit from free calls between offices connected to your Managed IP Telephony solution. Reduce your national calls by routing them across your WAN to your nearest office and then as a local call to the destination.

Improved return on investment.
Make better use of bandwidth by moving to a converged voice and data network.

Increased revenues.
Enhance your customers? Convenience through skills-based routing that sends callers to the agent most qualified to help them.

Redeployment of staff.
Reduce the need to have multiple front office resources in different locations, through centralized voice reception.

OPERATIONAL BENEFITS

Operational efficiency.
Unified messaging services deliver a standard application to converge voice, fax and email onto your PCs or laptops. You can also opt to integrate with existing CRM applications to deliver important customer information to the team member taking the call.

Improved customer contact.
Extension portability directs incoming calls on your extension number wherever you are; while presence management ensures customers always contact the most relevant team member at any time.

Enhanced support time / resources.
Interactive Voice Response automates routine information based transactions, saving your business money by giving your customers self-service access to information - 24/7/365. Brennan manages all your moves, adds and changes ? Freeing up your IT resources to focus on core business activity.

Improved call centre response.
Incoming calls can be delivered to multiple active agents or designated team members, creating an order desk, reservations department, customer service group or technical centre.

PRODUCTIVITY BENEFITS

Improved productivity.
Eradicate "phone tag", with anytime/anywhere access to telephony features for mobile workers, easier features for call handling, unified messaging and the ability to integrate communications with core business applications.

Optimized IT support productivity.
Reduce travel to remote sites, with a single voice and data network. It's easier to manage, with fewer support calls, fewer support staff required, reduced training requirements, and less time managing spare parts.

Enhanced organizational productivity.
Increase call volumes in your contact centre, with improved customer satisfaction from better call handling and enhanced responsiveness.

Learn More

If you want to learn more about FUSE3's Managed IT service offerings or what FUSE3 can do for your business, click here to schedule a consultation or call us at 916-484-1780