Help Desk / Desktop Support

Hours of Operation:

FUSE 3 Communications' IT help desk services are available Monday-Friday from 8:00 am to 5:00 pm Pacific Standard Time. We also offer after-hours emergency assistance.

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FUSE 3 Communications' proactive approach to Managed Services constantly refines your core infrastructure to minimize the need for desktop support. At the same time, we utilize enterprise-class computer support tools to support employee productivity efficiently and effectively.

Help Desk services provide computer support, troubleshooting, and issue resolution during normal office hours via telephone support, remote utilities, or onsite support. Our help desk services address your employees' needs directly and immediately.

FUSE 3 delivers a full range of help desk services.

Remote or onsite diagnostic and solution identification
New computer set-up, configurations and upgrades
E-mail configuration and support
Software updates and maintenance
Hardware and software installation, configuration and upgrades
Internet connectivity issues
General maintenance and repairs
Crisis resolution
Virus control and eradication

Automated Tools

FUSE 3 Communications utilizes Bomgar for fast, easy and secure remote-support services.

Requires no software installation on your machines, rather it employs a small, on-demand download
Ensures complete data privacy through 128-bit end-to-end security based on Advanced Encryption Standards (AES), firewall integrity and compatibility, end user permissions and controls, and use of a highly secure data center
All Bomgar remote sessions are recorded and archived for security and quality assurance purposes.

Learn More

If you want to know more about FUSE 3 Communications' Help Desk / Desktop Support or what FUSE 3 can do for your business, click here to schedule a consultation or call us at 916-484-1780.

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