Careers
FUSE 3 Communications employs Tier II and Tier III network/desktop support engineers on a fulltime basis. We offer our employees a challenging environment, competitive salary with profit sharing bonus, 401K, medical and dental health plans, and long-term disability protection.

Although FUSE 3 Communications employs a stable staff, our business growth has created numerous new opportunities to join our company as a desktop/network support engineer.

Desktop/Network Support Engineer

The desktop/network support engineer is part of the IT support team providing Tier II and Tier III level software, hardware, and network support to end-users. He or she is responsible for addressing customer support calls for IT related problems, providing call resolution and managing client network infrastructures as per contracted SLA (service level agreement).

Job Duties Include:
  • Provide ad-hoc IT maintenance support, troubleshoot, monitor and resolve desktop PC issues remotely

  • Proactively manage and setup client network infrastructures

  • PC setup, re-image, hand load OS, application installation and software break/fix for PCs

  • Add new systems to the backup / restore environment as required

  • Adjust and maintain backup / restore job or script to correct or prevent problems

  • Provide support of media management software applications

  • Provide general LAN/WAN administration tasks

  • Performs hardware and software evaluations and make recommendations

  • Performs application compatibility / interoperability testing / application packaging

  • Performance Tuning and Monitoring for the desktop and laptop environment

  • Develop and maintain documentation required to support the Windows desktop and laptop infrastructure

Requirements:

  • Exceptional customer service skills

  • Microsoft certification (MCP) required

  • MCSE certification preferred

  • Must have experience utilizing remote control software to troubleshoot and resolve PC desktop support issues. Strong customer management skills.

  • Minimum five years experience in a desktop and workstation end-user support environment.

  • Understanding of network infrastructure environment (ie LAN/WAN)

  • Degree in computer science, management information systems or similar preferred

  • Experience supporting Windows 2000/XP Pro/Vista and Windows 2003/2007

  • Experienced in deploying OS installation via scripted, unattended methods, Sysprep, and other imaging methods.

  • Microsoft Business Desktop Deployment skills very desirable

If you think that you can rise to the challenge of a career with FUSE 3 Communications, send your resume to us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it